By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are
Rackd is a business that provides custom sport kit. 

• Business Name: Rackd

• Website: www.rackd.online 

• Email: info@rackd.online

• Registered Address: 10 Manor Grove, Newton, Porthcawl CF36 5HD

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2. Information We Collect
We collect information to provide and improve our services. This may include:
2.1 Information You Provide Directly

• Name, email address, phone number

• Delivery address and billing address

• Payment details (processed securely by third-party providers — we do not store full card details)

• Account login information

• Club name or team details for custom kit orders

• Event registration information (emergency contact details, medical disclosures if voluntarily provided)

2.2 Information Collected Automatically

• IP address

• Browser type, device type, operating system

• Pages visited, session duration, and site navigation patterns

• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

• Social media accounts (if you interact with us via Instagram, Facebook, etc.)

• Payment processors (e.g. Stripe, PayPal)

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3. How We Use Your Information
We use your information to:

• Process and deliver orders

• Design, create, and dispatch custom kit or personalised products

• Provide customer support and respond to enquiries

• Send marketing emails and newsletters (only if you’ve opted-in)

• Improve website performance and user experience

• Comply with legal obligations and protect against fraud

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4. Legal Basis for Processing (UK GDPR)
We process your personal data based on:

• Contract: To fulfil orders or event registrations

• Consent: For marketing communications or optional medical information

• Legitimate Interests: To operate and improve our website and services

• Legal Obligation: For tax, regulatory, or accounting purposes

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5. Sharing Your Information
We do not sell your data. We may share limited personal information with:

• Payment processors (Stripe, PayPal, etc.)

• Shipping and delivery companies

• Event management platforms or timing providers

• Website hosting and security providers

• Professional advisers (legal, financial, etc.) if required​

All third parties are required to respect your data and process it only for specified purposes.

6. How We Store and Protect Your Information

• Your data is stored securely on GDPR-compliant servers.

• Access is restricted to authorised personnel only.

• We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law.

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7. Cookies & Tracking Technologies
Our website uses cookies to:

• Enable core website functionality

• Analyse traffic and improve user experience

• Remember your preferences or shopping basket items

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

8. Your Rights Under UK GDPR
You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally allowed)

• Object to or restrict certain data processing

• Withdraw consent for marketing at any time

• Data portability — request a copy of your data in a usable format

To exercise your rights, please contact us at info@rackd.online

9. Marketing Communications
We will only send you marketing emails if you have opted-in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

10. Event & Medical Information
If you take part in a Rackd event, you may be asked to provide emergency contact and optional medical information. This is used solely for participant safety and is shared only with event staff or medical professionals if necessary.

11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

12. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our website means you accept any changes.

13. Contact Us
If you have any questions or requests regarding this policy, please contact:
📧 Email: info@rackd.online